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Guest Services Coordinator

JOB DUTIES
  • Greet and establish rapport with guests. Field resort comments, suggestions, and complaints to the Resort Manager.
  • Check guests in and out for their reservations.
  • Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
  • Collect and post security deposits, rent, or funds for other services.
  • Complete and maintain resort records, reports, and files.
  • Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
  • Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
  • Assist with the preparation of marketing materials.
  • Other duties as assigned.
  • REQUIREMENTS

    • High School Education (some HS education required)
    • Minimum of 2 years administrative experience
    • Strong customer service skills
    • Excellent telephone skills
    • Good problem-solving skills
    • Professional appearance
    • Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet
    • RV resort office or hotel front desk experience, a plus


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